Activ picks up whenever you can’t and routes residents to on-call staff in seconds. From message to dispatch, no one is faster.
Whether you want a familiar press-1-press-2 experience or a natural conversation, you get the same scheduling, dispatching, mobile app, and reporting underneath.
The proven, menu-driven experience your residents already know. Crisp prompts route emergencies to on-call staff and route everyone else exactly where they expect to land.
A natural-language voice agent that understands what residents need, asks the right follow-ups, and hands off to your on-call staff with the context already captured.
Same features, same platform. Pick the style that fits your community best.
From the moment a resident dials in to the time the issue is resolved, Activ keeps every step accountable, fast, and on the record.
No one is faster at notifying you of new messages. We email and call within seconds of an emergency maintenance message being left.
Return calls from the mailbox or mobile app. Personal numbers stay private — residents see the call as coming from the community number.
Send a text message to callers letting them know you'll return the call, that you're already addressing the issue, or that you're on your way.
Start a service request directly from a maintenance emergency call. Assign techs and manage workflow from start to completion.
From simple all-day on-call to the most complicated rotations, set your schedule once instead of rebuilding it every month.
Every maintenance recording is transcribed and available in English and Spanish — so you can assess urgency at a glance.
See calls and messages as they come in. Search across the timeline of every action taken on every message.
Roll up call volume, response times, and outcomes across every property. Corporate users can listen, read, and adjust configuration when site staff are away.
Activ connects with leading property management software so call reports come enriched and contact info stays current.
The Activ mobile app is where you'll spend most of your time. Push notifications take you straight to the message, so you can listen, respond, and dispatch in seconds — from anywhere.
We've spent decades making the unglamorous stuff — setup, onboarding, support — the part you actually notice. When the phones go live, you won't be on your own.
Whether your phone carrier forwards to us or you plug our emergency mailbox into your existing IVR, Activ fits in. We can even provide a number when phone service isn't established yet.
Whether you choose IVR or conversational AI, our team handles the scripting, audio production, routing details, and agent context so you can launch in days.
Every account gets a one-on-one onboarding call. We help set up your schedules, users, and notifications so you hit the ground running.
Professional, experienced customer support is available around the clock. When you reach out you'll get a real person who knows the platform.
The same platform that handles your calls helps you reach residents, manage packages, and welcome prospects.
Templates, targeting, tagging, image embeds, file uploads, and scheduled delivery.
Learn morePlain-text email and SMS for the whole community when something matters right now.
Learn moreCheck packages in and out. Notify and remind residents until packages are picked up.
Learn moreA custom script and modern audio that matches the vibe of your community.
Learn moreActiv integrates with the property management software you already run — so call reports come enriched and contact lists stay current without manual upkeep.
A 20-minute walkthrough is the fastest way to know if we're a fit. We'll show you call routing, the mobile app, and a real call report — built for multifamily.