Apartment answering that works with Entrata.
Activ Answer sits in front of your after-hours phone and works alongside Entrata — residents and units stay in sync, urgent maintenance gets dispatched in seconds, and every call is recorded, transcribed, and reported. No rip-and-replace, no new system for your team to learn.
You already run your community on Entrata. Activ doesn’t ask you to change that. It adds multifamily-specific answering on top — IVR or conversational AI intake, fast on-call dispatch, a mobile app for technicians, and bilingual transcripts — then feeds the results back into a picture your regional and corporate teams can actually see.
Your Entrata resident data, on every call.
Activ syncs residents and units from Entrata so an inbound after-hours call is matched to the right person and address before your on-call tech ever picks up.
When a resident calls, Activ already knows who they are and which unit they’re in — no spelling out names or hunting for addresses at 2:00 AM. That same current resident directory powers Activ’s resident messaging, so email and SMS reach the right people without a second import to maintain.
The sync keeps Entrata as your system of record. Activ reads resident and unit context; it doesn’t ask you to manage residents in two places.
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Resident & unit syncCallers matched to their unit and address automatically.
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Powers resident messagingThe same directory drives Activ email and SMS — no second import.
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Entrata stays the source of truthActiv reads context — you keep managing residents in Entrata.
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No hardware, no IT projectA configuration step, not a migration or an install.
Context in, accountability out.
The integration is about closing the gap between an after-hours call and what your team sees the next morning.
Right resident, right unit
Calls arrive tied to a known resident and address, so dispatch context is accurate from the first second.
Faster maintenance dispatch
Emergencies reach the on-call technician in seconds — push, voice, and email together, SMS on the last attempt.
Bilingual transcripts
Every call is recorded and transcribed, with EN/ES translation so urgency is never lost in a language gap.
Portfolio-wide reporting
Regional and corporate teams see calls, response times, and maintenance patterns across every community.
Emergencies become Entrata work orders — automatically.
When Activ captures an after-hours maintenance emergency, it creates the work order in Entrata for you. No one re-keys it in the morning.
The resident, unit, and the details of what happened flow straight from the call into a Entrata work order — while your technician is already being dispatched. The record exists before the office opens, so nothing falls through the cracks between the 2:00 AM call and the 8:00 AM standup.
That closes the “data gap” most answering services leave behind: the call happened, someone was dispatched, and now there’s a tracked work order to prove it — with no manual entry to remember.
Already using Entrata? See how Activ connects.
Bring us the way your communities run today. We’ll show you the sync, the dispatch flow, and the reporting — on a call that fits your Entrata setup.
Activ Answer + Entrata, answered.
Does Activ Answer replace Entrata?
No. Entrata stays your system of record for residents, units, and operations. Activ adds after-hours answering and maintenance dispatch on top, and syncs resident data so calls arrive with the right context.
What data syncs from Entrata?
Activ syncs your resident and unit directory so inbound callers are matched to their unit and address. That same directory also powers Activ’s resident email and SMS messaging, so you don’t maintain a separate list.
Does Activ create work orders in Entrata?
Yes. For after-hours maintenance emergencies, Activ automatically creates the work order in Entrata — resident, unit, and details included — with no manual re-entry, while your on-call technician is already being dispatched.
Is there hardware to install or an IT project to run?
No. Connecting Activ with Entrata is a configuration step, not a migration or an install. There’s no special hardware, and your team keeps working the way it already does.