For thirty years, Activ has answered the calls apartment communities can't — daytime overflow, after-hours emergencies, weekends, holidays. Choose Answer Automate for the IVR experience your residents already know, or Answer Intelligence for natural conversation. Same scheduling, same dispatch, same mobile app, same reporting underneath.
The calls a property gets aren't anonymous customer-service tickets. They're a resident with a burst pipe at 2 AM, a prospect asking about a floorplan during a tour, a vendor confirming a delivery, a family member who forgot the gate code. Each one needs a different answer — and the wrong one can cost you a renewal.
Activ has spent thirty years building exclusively for apartments. The prompts, the schedule logic, the report shape, and the integrations all come from operating inside the cadence of property management. We don't adapt a generic answering service for multifamily. Multifamily is what we do.
Same scheduling, dispatch, mobile app, reporting, integrations — choose the flow that fits your community.
The proven, menu-driven experience your residents already know. Crisp prompts route emergencies to on-call staff and route everyone else exactly where they expect to land.
A natural-language voice agent that understands what residents need, asks the right follow-ups, and hands off to your on-call staff with the context already captured.
Not sure which fits your portfolio? Talk to us — we'll help you choose.
The community's phone rings several times so on-site staff can answer first. When no one picks up, Activ takes over — and the clock starts.
Staff can answer first.
Delivered via the following channels:
After calling all backups, Activ sends a high-importance email alert to the community.
If the first on-call backup doesn't respond, Activ calls each configured back sequentially.
If the scheduled on-call tech doesn't respond, Activ calls the scheduled backup.
The property's phone rings. Site staff get the chance to answer first.
Voice menu or Intelligence conversation identifies whether it's an emergency and captures unit, name, and issue.
Push, voice call, and email hit the first on-call tech immediately. SMS lands on the last attempt.
Tap into the message, listen, callback through the property number — or escalate to backup.
We dispatch emergency maintenance messages in under 20 seconds. No one in multifamily is faster from message received to message delivered.
The push notification taps straight into the message. Listen to the recording, read the EN or ES transcript, and see the resident's name, unit, and callback number on one screen.
One tap returns the call through the property's number — the tech's personal line stays masked. One more tap sends a quick SMS reply. Service requests start from the same screen, and notification summaries arrive in the tech's preferred language so urgency reads instantly, even half-asleep.
Real-time call reports show every call as it comes in, with a step-by-step timeline of who was notified, who responded, and when. Listen to any recording, read any transcript, and follow the full path from ring to resolution — without interrupting site staff.
Regional and corporate users get rolled-up access across every property in the portfolio. Configuration follows the same model: adjust schedules, prompts, and notifications for any site you oversee, from anywhere.
Activ integrates with the leading multifamily PMS platforms so call reports come enriched and resident lists stay current without manual upkeep. Service requests are available regardless of integration.
Resident sync.
Resident sync.
Resident sync.
Resident sync, plus automatic work-order creation for emergency maintenance.
Automatic work-order creation for Yardi, RealPage, and ResMan is on the roadmap for 2026.
When a portfolio moves to Activ, it's almost always one of these four reasons:
Real people who know the platform — every time you call, day or night. Ready and able to help when you need it most.
We will work with you to build a solution on Activ that meets your needs while not breaking the bank.
We earn your business every month. Cancel any time with 30 days' notice — no multi-year commitments.
Single properties can move in a day. Larger portfolios get a dedicated CSM and a transition plan that matches your pace--and meets your deadlines.
Activ is more affordable than you may think. Grab a demo and discuss your needs with our sales team. We will build a solution that both fits your community's needs and budget. You can expect flat-rate, predictable pricing whether you bring one community or an entire portfolio.
No. Activ earns its customers' business every month. You can cancel at any time with 30 days' notice — no multi-year commitments and no early-termination fees. With frequent management and ownership changes, we understand locking you in limits your flexibility make changes or transact.
For a handful of properties, we can get you onboarded within 48 hours (faster in emergencies). For a larger portfolio, we'll assign a dedicated customer success manager and work with you to create a transition plan that aligns with your needs. If you are hesitant because it seems like an overwhelming project to manage, rest assured we have a streamlined process that puts the heavy lifting on us.
All of them. Conventional, affordable, high-rise, senior living, student housing, and commercial. Each community type has its own rhythms — leasing pace, accessibility, language mix, parental contacts — and Activ is configured to match.
All new communities will receive a 20-minute personalized onboarding that includes everything the site needs to know to get set up and use Activ effectively. We also have a training video that covers all of the topics in our onboarding. In addition, we have documentation available to fill in any gaps. And, of course, we are always available to answer questions and provide support whenever you need it.
While we specialize in multifamily, we can serve the answering needs of any business that can't always answer the phone or needs emergency after-hours dispatch. We have dentists, self storage, parking garages, car dealerships, and commercial real estate management just to name a few.
Fast. Under 20 seconds from the moment a message is left or a conversation ends. A push notification, voice call, and email fire together to the first on-call tech. If the first attempt isn't answered, an SMS lands on the last try before Activ moves on to the configured backup.
You can create everything from permanent, always-on schedules to sophisticated rotations to accommodate almost any scenario you can imagine. Change permanent schedules manually or set up your perfect schedule and let Activ rotate through your on-call staff automatically. You can also add scheduling exceptions to handle staff absences or vacations without having to change your entire schedule.
Have a complex rotation and need help? Need a change and you are away from your computer? No problem, call support and we'll get you taken care of right away.
Activ runs as a highly available service with geographically distributed infrastructure and redundant failovers across critical paths, including our telephone carriers. We do not take the service offline on purpose. We like to think of ourselves as the 9-1-1 of answering. We're here to answer your calls and handle your emergencies 24/7.
A 20-minute walkthrough is the fastest way to know if we're a fit. We'll show you call routing, the mobile app, and a real call report — built for multifamily.