Apartment answering that works with ResMan.
Activ Answer sits in front of your after-hours phone and works alongside ResMan — residents and units stay in sync, urgent maintenance gets dispatched in seconds, and every call is recorded, transcribed, and reported. No rip-and-replace, no new system for your team to learn.
You already run your community on ResMan. Activ doesn’t ask you to change that. It adds multifamily-specific answering on top — IVR or conversational AI intake, fast on-call dispatch, a mobile app for technicians, and bilingual transcripts — then feeds the results back into a picture your regional and corporate teams can actually see.
Your ResMan resident data, on every call.
Activ syncs residents and units from ResMan so an inbound after-hours call is matched to the right person and address before your on-call tech ever picks up.
When a resident calls, Activ already knows who they are and which unit they’re in — no spelling out names or hunting for addresses at 2:00 AM. That same current resident directory powers Activ’s resident messaging, so email and SMS reach the right people without a second import to maintain.
The sync keeps ResMan as your system of record. Activ reads resident and unit context; it doesn’t ask you to manage residents in two places.
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Resident & unit syncCallers matched to their unit and address automatically.
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Powers resident messagingThe same directory drives Activ email and SMS — no second import.
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ResMan stays the source of truthActiv reads context — you keep managing residents in ResMan.
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No hardware, no IT projectA configuration step, not a migration or an install.
Context in, accountability out.
The integration is about closing the gap between an after-hours call and what your team sees the next morning.
Right resident, right unit
Calls arrive tied to a known resident and address, so dispatch context is accurate from the first second.
Faster maintenance dispatch
Emergencies reach the on-call technician in seconds — push, voice, and email together, SMS on the last attempt.
Bilingual transcripts
Every call is recorded and transcribed, with EN/ES translation so urgency is never lost in a language gap.
Portfolio-wide reporting
Regional and corporate teams see calls, response times, and maintenance patterns across every community.
Dispatch now, with ResMan work order insertion on the way.
Today, Activ dispatches emergencies instantly and hands your team a complete, transcribed record to log against ResMan. Automatic work order creation is on our roadmap for ResMan.
Right now, an after-hours emergency is dispatched to your on-call technician in seconds, and the full call — resident, unit, recording, and transcript — is waiting in Activ for your team to enter as a ResMan work order. Nothing is lost; the context is captured and ready.
Automatic work order insertion — where Activ creates the ResMan work order for maintenance emergencies with no manual entry — is coming. It’s already live for our Entrata integration, and we’re bringing the same workflow to ResMan.
Want the automatic version today? See the Entrata integration.
Already using ResMan? See how Activ connects.
Bring us the way your communities run today. We’ll show you the sync, the dispatch flow, and the reporting — on a call that fits your ResMan setup.
Activ Answer + ResMan, answered.
Does Activ Answer replace ResMan?
No. ResMan stays your system of record for residents, units, and operations. Activ adds after-hours answering and maintenance dispatch on top, and syncs resident data so calls arrive with the right context.
What data syncs from ResMan?
Activ syncs your resident and unit directory so inbound callers are matched to their unit and address. That same directory also powers Activ’s resident email and SMS messaging, so you don’t maintain a separate list.
Does Activ create work orders in ResMan?
Not yet — automatic work order insertion for ResMan is on our roadmap. Today, Activ dispatches emergencies instantly and hands your team a complete, transcribed call record to log. Automatic creation is already live for our Entrata integration.
Is there hardware to install or an IT project to run?
No. Connecting Activ with ResMan is a configuration step, not a migration or an install. There’s no special hardware, and your team keeps working the way it already does.